Overview
Dream4K uses website and account information to operate customer-facing services such as account access, subscriptions, reseller workflows, orders, support and reviews. The exact information processed depends on which features you choose to use.
1. Information we may handle
Account & contact information
Information you provide for account access, support or communication, such as an email address and other contact details you choose to provide.
Order information
Order-related details such as the selected Dream4K product or plan, quantity, payment method or status, delivery status and related customer information needed to manage the order.
Support information
Messages and technical context you send when asking for help, for example your device, player, setup question or reported issue.
Review information
If you submit a review, the review system may process the email used for submission, the star rating and the review message.
2. How information is used
Information may be used to provide account access, process and manage orders, deliver requested account services, respond to support questions, display customer reviews, maintain website security and understand website usage. We aim to use only the information needed for the feature or request involved.
3. Reviews and public content
A review message and rating may be displayed publicly on the Dream4K Reviews page. Do not include passwords, playlist credentials, private account links or other sensitive information in a public review. Team replies may appear beneath the matching review.
4. Analytics and website usage
Dream4K uses Google Analytics on the website. Analytics technology can provide aggregated or device-related usage information such as page visits, browser or device characteristics, referral information and general interaction patterns. This helps us understand how the website is used and where the experience can be improved.
For more information about browser storage and analytics technology used on the site, read the Cookie Policy.
5. Service providers and external services
Some website functions may rely on third-party service providers or external platforms used for analytics, communications or requested services. Those providers may process information according to their own terms and privacy practices. Links that take you to services such as messaging platforms are governed by the destination service once you leave Dream4K.
6. Data retention and security
Information may be retained for as long as reasonably necessary to operate the relevant account, order, support, review or website function and to meet legitimate operational or legal requirements. No online system can guarantee absolute security, so customers should also protect account credentials and avoid sharing sensitive login or playlist information publicly.
7. Your choices and privacy rights
Depending on where you live, privacy law may provide rights relating to access, correction, deletion, restriction or other handling of personal information. You may contact Dream4K to ask a privacy question or request help with information associated with your account or website use. We may need enough information to verify the request before acting on it.
8. Policy changes
This policy may be updated when website features, service providers or privacy practices change. The “Last updated” date at the top of this page indicates the current version shown on the website.
Privacy questions
Contact Dream4K
For questions about this policy or your information, use the official Dream4K contact page or email [email protected].